What happens if a consumer does not receive a written estimate for repair work?

If a consumer does not receive a written estimate for repair work, the consumer can refuse payment. This principle is grounded in consumer protection laws that emphasize the importance of transparency and clear communication between service providers and consumers. A written estimate provides the consumer with an understanding of the anticipated costs before the work is completed, allowing them to make informed decisions. If this estimate is not provided, it essentially breaches the consumer's rights, granting them the ability to refuse payment for the services rendered since they were not adequately informed of the expected expenses. This helps to protect consumers from unexpected charges and ensures that they have the right to accountability from service providers.