If a dealer cannot determine the total distance the vehicle has been driven, what statement must they provide?

When a dealer is unable to ascertain the total distance a vehicle has been driven, it is crucial for them to provide accurate and transparent information to potential buyers. Stating that "total distance is unknown and may be higher" is an essential practice as it acknowledges the uncertainty surrounding the odometer reading.

This statement is intended to inform consumers that the odometer may not reflect the true total distance traveled by the vehicle. It highlights the possibility of discrepancies in the recorded mileage, which can occur due to various reasons, such as odometer tampering or malfunction. By being upfront about the limitations of the odometer reading, the dealer is fostering trust and compliance with consumer protection regulations, ensuring buyers are fully aware of what they might encounter regarding the vehicle’s history.

Providing such a disclosure protects both the dealer and the consumer while aligning with the principles of honesty and transparency that are critical in the automotive sales industry.